CUSTOMER SERVICE


 

Ambassador Counter

Our Customer Service Staffs provide the customer with relevant information on in-store promotions and other related information needed. They also will assist customers in their application, enquiries & redemption of Parkson Centro Card.

  • UMBRELLA SERVICE 

We provide Umbrella Services to accompany you from store to car park. Please visit the Ambassador Counter for request.

  • BABY STROLLER

Baby stroller service is available at our Customer Service or Ambassador Counter, you can loan baby stroller to enjoy a pleasant shopping with your little ones. Baby strollers are available on a first-come, first-serve basis with an approved identification.

  • WHEEL CHAIR

We offer complimentary wheelchairs to our customers who wish to shop in comfort. Simply visit our Customer Service Counter or Ambassador Counter to request the service and they will arrange to have security bring one out. Wheel chair service is available on a first-come, first-serve basis with an approved identification.

  • ALTERATION

Enjoy the perfect fit with our Free Alteration Service, available in Parkson. Only for minor alteration as per T&C.

  • WRAPPING SERVICE

We provide free wrapping service for merchandise purchased in store. Free wrapping service is available at Customer Service Counter.

  • RETURN & EXCHANGE

Policy of exchange of goods or products purchased in Parkson with a maximum of 7 days after purchase. All merchandises can be exchanged, except cosmetic, fragrance and underwear. Please bring the item along with your original receipt, credit card transaction receipt and credict card used for the purchase to Customer Service Counter for assistance.